Payment Difficulty

If your financial situation has changed and you think you may come across some difficulty paying your energy bills or you just want to make budgeting a little easier, we have a few options for you:

• Payment plans tailored to suit your situation
• Payment extensions
• Payments via Centrelink’s facility known as Centrepay

If you’d prefer to make more predictable payments you can work with our consultants to create a personalised arrangement to pay for your usage. By the end of the call, you’ll know exactly how much you’re going to pay and when, it’s that simple.

COVID-19

We want to support our customers who may be experiencing financial difficulties from the impact of COVID-19. We are regularly monitoring the situation and our Customer Care team is ready to help with the best options that are available for you.

Government and Non-Government assistance
Concessions and rebates are available to help lower the cost of your energy bill. To find out more and see if you’re eligible for government support, select your state below:

Help reducing your bills
Energy saving tips are useful, especially when they can help you save money and our planet at the same time. To help cut down your bills, we have put together some energy saving tips – a few small changes to your every-day energy usage could make a big difference.

A helping hand
Financial counselling is a phone call away. Our friendly consultants can provide you with information on independent financial counsellors who can help get you back on track or visit moneysmart.gov.au